Privacy Policy
How We Handle Your Personal Information
1. Who We Are
The Elite Creative Solutions is a multi-disciplinary professional services company operating across Nigeria and the United Kingdom. Our primary business is international cargo forwarding and freight logistics, serving both individual and commercial customers on the Nigeria-UK corridor and beyond. We also operate divisions covering strategic communications and public relations, real estate brokerage, and agricultural export services.
Railway Arch 442, Silwood Street, SE16 2SX
C/O Safelock, Bermondsey, London
United Kingdom
3, Bayo Ajayi Street
Agidingbi, Ikeja, Lagos
Nigeria
We operate in both Nigeria and the United Kingdom and comply with applicable data protection law in both jurisdictions, including the Nigerian Data Protection Act 2023 (NDPA) and, where applicable to UK residents, the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
For any privacy-related queries, you can reach us at [email protected].
2. Personal Information We Collect
2.1 Information You Provide Directly
When you contact us, book a shipment, request a quote, or use any of our services, we may collect the following:
- Full name and contact details including email address and phone number
- Physical address, including origin and destination addresses for shipments
- Information about goods being shipped: descriptions, weights, and declared values
- Payment information, collected securely through our payment processors (we do not store card details directly)
- Business name and registration details for commercial clients
- Identification documents when required for customs or compliance purposes
- Any other information you choose to provide in correspondence or on forms
2.2 Information Collected Automatically
When you visit our website, we may automatically collect technical and usage data, including your IP address, browser type and version, operating system, pages visited and time spent, referring URLs, device type, screen resolution, and data collected through cookies and similar tracking technologies. Please refer to Section 8 for full details on how we use cookies.
2.3 Information Received from Third Parties
We may receive information about you from third parties in certain circumstances: when a sender books a shipment and provides the contact details of a recipient; from carrier partners providing shipment tracking updates; and from customs authorities in Nigeria or the UK as part of the freight clearance process.
3. Why We Collect Your Information
Service Delivery
We use your personal information to book and manage shipments, arrange collection and delivery, prepare customs documentation, communicate with you about your order, and resolve issues that arise. Our legal basis is the performance of a contract between you and us.
Legal and Regulatory Compliance
We are required by law to collect and in some cases share certain personal and shipment information with customs authorities, tax authorities, and regulatory bodies in Nigeria, the UK, and transit countries. Our legal basis is compliance with a legal obligation.
Customer Communication
We use your contact information to respond to enquiries, confirm bookings, send delivery updates, and communicate service changes or issues. Our legal basis is legitimate interests: specifically, the necessity of maintaining communication with customers to deliver our services effectively.
Marketing and Service Updates
If you have opted in to receive marketing communications, we may send you service updates, news about our offering, or promotional content. You can withdraw your consent at any time by emailing [email protected] or by clicking the unsubscribe link in any marketing email. We do not send marketing communications to people who have not opted in.
Website Improvement
We use anonymized data collected through website analytics to understand how visitors use our site and to improve its content and usability. No individual is identified from this analytical data.
4. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We share information only where it is necessary to deliver our services or where we are required to do so by law.
Carrier and Logistics Partners: We share relevant shipment and contact information with the freight carriers, airlines, and shipping lines involved in transporting your goods. This includes sender and recipient names, addresses, and phone numbers, as well as a description and declared value of the goods.
Customs Authorities: We are legally required to provide customs authorities in Nigeria, the UK, and any transit countries with accurate information about the contents, value, and parties involved in each shipment. This is a legal obligation that cannot be waived.
Warehousing and Delivery Partners: For final delivery and warehousing operations, we may share your information with third-party delivery agents operating under contract with us. These parties are required to handle your data in accordance with our instructions and applicable data protection law.
Professional Advisers: We may share your information with our legal advisers, accountants, or insurance providers where this is necessary for the operation of our business.
Law Enforcement and Regulatory Bodies: If we are required by law, court order, or regulation to disclose information about you or your shipment, we will comply. We will notify you of any such disclosure where we are legally permitted to do so.
5. International Data Transfers
Our operations span Nigeria and the United Kingdom, and we share shipment data with carriers and customs authorities in multiple countries as part of the freight forwarding process. When your personal information is transferred to countries outside the UK, we take steps to ensure that appropriate safeguards are in place, consistent with applicable data protection law. For customers in Nigeria, transfers are conducted in accordance with the Nigerian Data Protection Act 2023 requirements for cross-border data movement.
6. How Long We Keep Your Information
We retain personal information for as long as is necessary to deliver the services you have engaged us for, to comply with our legal obligations, and to handle any disputes or claims that might arise. The following retention periods apply:
| Data Type | Retention Period |
|---|---|
| Shipment booking records | Minimum 7 years for tax and legal compliance |
| Customs documentation | 7 years or as required by applicable customs regulations |
| Customer correspondence | 3 years after the last interaction |
| Website analytics data | 12 months on a rolling basis |
| Marketing consent records | Duration of consent plus 1 year after withdrawal |
When personal data is no longer required for any of the above purposes, we delete it securely.
7. Your Rights
Depending on your location, you have the following rights regarding your personal information. These rights are available to you as a customer of our cargo, logistics, agricultural, real estate, or communications services.
- Right of Access: You can request a copy of the personal information we hold about you.
- Right to Correction: You can ask us to correct any inaccurate or incomplete information we hold.
- Right to Deletion: In certain circumstances, you can ask us to delete your personal information.
- Right to Restrict Processing: You can ask us to limit how we use your information in certain situations.
- Right to Object: You can object to our use of your data where we rely on legitimate interests as our legal basis.
- Right to Data Portability: Where your data is processed by automated means based on your consent or a contract, you can request it in a portable format.
- Right to Withdraw Consent: Where we rely on your consent for processing, you can withdraw it at any time without affecting the lawfulness of processing before withdrawal.
8. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience and to help us understand how visitors interact with our content. A cookie is a small text file stored on your device when you visit a website.
Necessary for the website to function correctly. These cannot be disabled.
Help us understand how visitors use the site. We use anonymized data only.
Remember settings you have applied to improve your experience on return visits.
You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.
9. Data Security
We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, accidental loss, alteration, or disclosure. Our security measures include:
- Encrypted communication channels for all online data submission
- Access controls limiting which members of our team can view personal data
- Regular staff training on data handling requirements and best practices
- Physical security at our UK and Nigeria premises
10. Children's Privacy
Our services are intended for adults and business entities. We do not knowingly collect personal data from individuals under the age of 18. If you believe we have inadvertently collected personal data from a minor, please contact us immediately at [email protected] and we will take appropriate steps to delete that information promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our operations, legal obligations, or regulatory requirements. When we make changes, we will update the effective date at the top of this page. We encourage you to review this page periodically to stay informed about how we handle your data.
If changes are material and affect how we use data you have previously shared with us, we will notify you by email where we hold your contact details.
12. Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please get in touch. Our team is available Monday to Friday, 9:00 AM to 5:00 PM.