Terms of Service

1. The Service Provider

The services described in these Terms are provided by The Elite Creative Solutions. We are an international logistics and cargo forwarding company with operational presence in both Nigeria and the United Kingdom.

2. Use of Our Services

2.1 Eligibility

Our services are available to individuals aged 18 and over and to registered businesses. By using our services, you confirm that you meet this eligibility requirement. If you are booking or engaging on behalf of a company or organisation, you confirm that you are authorised to do so and that the entity you represent accepts these Terms in full.

2.2 Accuracy of Information

You are responsible for providing accurate, complete, and truthful information across all stages of your interaction with us. This includes but is not limited to:

• The description and declared value of goods being shipped
• The weight and dimensions of each consignment
• The full origin and destination addresses for all shipments
• Accurate contact details for both the sender and the recipient
• Any special handling instructions or requirements

Providing false, misleading, or incomplete information may result in customs delays, financial penalties, seizure of goods, and termination of our service relationship. Any costs or penalties we incur as a result of inaccurate information you have provided will be charged back to you.

2.3 Legal Compliance

You are responsible for ensuring that all goods you submit for shipping comply with applicable laws and regulations. This includes export regulations under Nigerian law, import regulations at the destination country, international sanctions regimes, and any applicable trade restrictions. We reserve the right to refuse any shipment we believe may be in breach of applicable law, without refund of any fees already paid.

3. Cargo and Logistics Terms

3.1 Accepted and Prohibited Goods

We accept a broad range of goods for international shipment, subject to the conditions and restrictions set out in our Shipping Policy. The following categories are explicitly prohibited and will not be accepted under any circumstances:

If prohibited goods are found in a shipment, we reserve the right to confiscate, return, or surrender those goods to the relevant authorities. All costs arising from such action will be charged to the customer, and the customer may be subject to legal proceedings by the relevant authorities.

3.2 Fragile, Perishable, and High-Value Goods

Fragile goods must be properly packaged to withstand the normal physical stresses of international transit. Perishable goods, including foodstuffs, are carried at the owner's risk. We take all reasonable precautions in handling them, but we cannot guarantee temperature profiles or freshness upon arrival. High-value goods must be declared accurately. Under-declaring value at the time of booking limits your ability to make a full insurance claim if goods are lost or damaged in transit.

3.3 Packaging Responsibility

The customer is responsible for ensuring that goods are packaged appropriately for international transit before they are received at or collected by our facility. If goods arrive in packaging that we assess as unsuitable for transit, we will either repackage them at a charge of N2,000 per carton, or decline to accept the consignment. We are not liable for damage occurring during transit that is attributable to inadequate packaging supplied by the customer.

3.4 Weight and Volumetric Measurement

All goods are weighed and measured at our facility upon intake. The weight and dimensions recorded by us at intake are the figures used to calculate the final charge. If the actual weight or dimensions differ materially from the customer's initial estimate, we will notify the customer before dispatching the shipment. For consignments where volume exceeds weight, volumetric weight may be applied in accordance with standard freight industry practice.

3.5 Delivery Timelines

We publish standard delivery timelines for each route. These timelines are estimates based on normal operating conditions and begin from the next working day after goods are received at or collected by our facility. They do not account for:

• Customs inspections or processing delays at origin or destination
• Bank holidays and public holidays in any country along the route
• Wrong or incomplete delivery addresses provided by the customer
• Recipient unavailability at the time of delivery
• Regulatory holds, legal proceedings, or acts of government
• Force majeure events of any kind

We are not liable for losses caused by delivery delays unless those delays are directly and solely attributable to our own negligence.

3.6 Customs Duties and Taxes

Import duties, VAT, and other destination charges are the responsibility of the consignee, being the recipient of the goods, unless otherwise agreed in writing at the time of booking. We will advise on likely duty levels at the quotation stage based on our current knowledge, but actual duty amounts are determined by customs authorities and may differ from estimates. Where we advance payment on behalf of a customer to secure release of a shipment from customs, we will notify the customer before doing so and seek reimbursement.

3.7 Uncollected and Refused Deliveries

If a delivery cannot be completed because the recipient refuses acceptance, provides an incorrect address, or is repeatedly unavailable after reasonable delivery attempts, the shipment will be held at our facility. Storage charges will apply after an initial free storage period. Shipments that remain uncollected beyond 30 days may be disposed of, with any proceeds applied against outstanding charges after deducting our costs. Customers are responsible for ensuring recipients are reachable and that delivery addresses are current and complete.

4. Payment Terms

4.1 Pricing and Quotations

Our pricing is based on the weight, route, and services selected, and is confirmed in writing before any shipment is dispatched. Prices for Nigeria-based customers are quoted in Nigerian Naira; prices for UK-based customers are quoted in British Pounds. Quotations are valid for 14 days from the date of issue and are subject to revision if the details of a shipment change after the quote is issued.

4.2 Payment Timing

Payment is due before dispatch of the shipment unless a prior credit arrangement has been agreed in writing with us. For business customers with an established relationship, payment terms may be arranged by prior written agreement with our accounts team.

4.3 Late Payment

Outstanding invoices not settled within the agreed payment period will attract interest at the statutory rate applicable under Nigerian or UK law, as relevant to the transaction. We reserve the right to withhold new shipments and suspend all services for customers with overdue balances until those balances are cleared in full.

4.4 Additional Charges

Additional charges may apply in certain circumstances. These include but are not limited to: repackaging fees where goods arrive in unsuitable packaging; premium service surcharges; home or business collection charges outside our standard service area; Ibadan surcharge; storage charges for uncollected goods; redelivery fees where a first delivery attempt fails; and any costs we incur as a result of inaccurate information provided by the customer. All additional charges will be communicated to the customer before being applied where possible.

4.5 Refund Policy

Refunds are available only where we have failed to provide the agreed service due to our own error or direct negligence. Refunds are not issued for delays caused by customs authorities, force majeure events, customer error, recipient unavailability, or circumstances outside our operational control. Where a refund is approved, it will be processed within a reasonable timeframe using the original payment method where practicable.

5. Insurance and Claims

5.1 Transit Coverage

Shipments handled by The Elite Creative Solutions are covered by insurance against loss or damage during transit. Coverage is based on the declared value of the goods as stated at the time of booking. Under-declaring the value of goods at booking will limit any successful claim to the declared amount, regardless of the actual replacement value of the items.

5.2 What Is Not Covered

Insurance coverage does not apply to:

• Damage resulting from inherent vice of the goods, including natural deterioration and spoilage
• Damage caused by inadequate packaging provided by the customer
• Perishable goods that deteriorate during normal transit time
• Losses arising from incorrect, incomplete, or falsified documentation provided by the customer
• Goods seized by customs authorities due to prohibited, restricted, or undeclared content

5.3 Making a Claim

Claims for damaged goods must be submitted within 48 hours of delivery. Claims for lost goods must be submitted within 14 days of the expected delivery date. Claims must be submitted in writing to [email protected] and must be accompanied by supporting evidence including photographs of damaged goods and their packaging, a description of the issue, and any other documentation we request. Claims submitted outside the applicable time window, or without adequate supporting evidence, may not be accepted. Each claim is reviewed on its individual merits.

6. Limitation of Liability

To the maximum extent permitted by applicable law, our total liability in respect of any single shipment or engagement is limited to the declared value of the goods or the fees paid by the customer for the relevant service, whichever is lower. We are not liable for:

• Indirect, consequential, or special damages of any kind
• Loss of profit, revenue, or business opportunity
• Loss arising from delivery delays not caused by our direct negligence
• Loss arising from customs decisions, regulatory actions, or government interventions
• Loss arising from force majeure events or circumstances beyond our reasonable control
• Loss arising from inaccurate information provided by the customer or recipient

Nothing in these Terms limits our liability for fraud, death, or personal injury caused by our negligence, or any other liability that cannot be excluded by applicable law.

7. Our Other Service Divisions

In addition to our core cargo and logistics operations, The Elite Creative Solutions operates across several complementary service divisions serving clients in Nigeria and the UK.

For strategic communications, real estate, and agricultural engagements, specific service agreements may supplement these Terms and will be provided to clients at the point of engagement. These Terms provide the general framework that applies across all service divisions.

8. Data and Privacy

When you use our services or contact us, we collect and process personal data in accordance with our Privacy Policy. Our Privacy Policy explains what data we collect, why we collect it, how we store and protect it, your rights under Nigerian and UK data protection law, and how to exercise those rights.

By using our services, you confirm that you have read our Privacy Policy and consent to the processing of your personal data as described therein. If you are providing us with the personal data of a third party, such as a recipient's name and address, you confirm that you have the right to do so and that the relevant individual has been informed about how their data will be used.

9. Website Use

9.1 Permitted Use

You may use our website for lawful purposes only. You agree not to:

• Attempt to gain unauthorised access to any part of our website or underlying systems
• Upload or transmit malicious software, viruses, or harmful code
• Use automated tools to scrape, extract, or harvest data from our website without our prior written consent
• Submit content that is false, defamatory, offensive, or in breach of applicable law
• Use our website in any manner that could damage, impair, or overburden our infrastructure

9.2 Service Availability

We aim to maintain continuous availability of our website but we do not guarantee uninterrupted access at all times. Scheduled maintenance, emergency fixes, technical upgrades, and circumstances outside our control may result in temporary unavailability. We will endeavour to minimise disruption where possible and restore service promptly.

10. Intellectual Property

All content on our website and in our published materials, including text, images, branding, service names, logos, and design, is owned by or licensed to The Elite Creative Solutions and is protected by applicable intellectual property law in both Nigeria and the United Kingdom.

You may not reproduce, copy, distribute, republish, or use our content for any commercial purpose without our prior written consent. Limited non-commercial personal use, such as printing or saving pages for your own reference, is permitted. Any unauthorised use of our intellectual property may result in legal action.

11. Service Suspension and Termination

We reserve the right to suspend, restrict, or permanently terminate our service relationship with any customer at our discretion. Grounds for termination include but are not limited to:

• Repeated or material provision of inaccurate or misleading information
• Submission of prohibited or restricted goods for shipment
• Outstanding unpaid invoices not resolved after reasonable notice
• Abusive, threatening, or inappropriate conduct toward our staff
• Any conduct that would expose us to legal, financial, or reputational risk

In the event of termination, we will complete any shipment already in transit where safe and legally permissible to do so but will not accept new bookings from that customer going forward. Outstanding charges remain due and payable regardless of termination.

12. Service Availability and Force Majeure

We operate on a best-efforts basis and maintain strong operational standards across both our Nigeria and UK presences. However, we are not liable for failure or delay in performing our obligations where such failure or delay results from circumstances outside our reasonable control. Such circumstances include but are not limited to: natural disasters, extreme weather, pandemic restrictions, acts of government or regulatory authority, airline and shipping line cancellations, port closures, fuel supply disruptions, industrial action, civil unrest, and technical failures in third-party carrier infrastructure.

In such circumstances, we will notify you as soon as practicable, resume normal operations as quickly as possible, and work with affected customers to find practical solutions. We will not issue refunds for delays caused solely by force majeure events, but we will be transparent with customers throughout any disruption period.

13. Governing Law and Disputes

These Terms are governed by the laws of Nigeria and the United Kingdom, with the applicable jurisdiction determined by the location of the relevant transaction and the customer's domicile. Where a dispute involves a UK-based customer, English law will apply unless otherwise agreed. Where a dispute involves a Nigeria-based customer, Nigerian law will apply.

We always attempt to resolve disputes directly through open conversation and good faith negotiation before resorting to formal legal proceedings. Customers with unresolved complaints are encouraged to contact us at [email protected] in the first instance. UK customers may also have access to alternative dispute resolution schemes available under applicable UK consumer law.

14. Changes to These Terms

We may update these Terms from time to time to reflect changes in our operations, services, or applicable law. When we do, the updated version will be published on this page with a revised effective date. Continued use of our services after the updated Terms are published constitutes your acceptance of the revised Terms.

For changes that materially affect existing customers or ongoing service arrangements, we will endeavour to notify affected customers by email in advance of the changes taking effect. We recommend reviewing this page periodically to stay informed of the current Terms.

15. Questions and Contact

If you have any questions about these Terms of Service, wish to raise a concern, or need to contact us regarding a service matter, please reach out through any of the channels below. Our team is available Monday to Friday, 9:00 AM to 5:00 PM.